Infringement Processing Bureau
The Infringement Processing Bureau (IPB) is part of NSW Police and is the government agency responsible for collection of fines.
The IPB processes in excess of 2.4 million infringements per annum. This includes infringements for over 300 commercial clients on a fee for service basis.
Infringement notices processed include:
- Red light cameras
- Speed cameras
- General, eg: liquor, environmental, rail & summary offences
- Local Council and other client agency offences.
IPB performs an integral role in the processing of infringements for offences in New South Wales under the Traffic Act and some 160 other items of legislation and regulation. Matters which remain outstanding are then referred to the State Debt Recovery Office for recovery under the Fines Act 1996.
Key Client services are the recording of infringements to the Infringement Management Processing System (IMPS), receipting of infringement payments, telephone services for public enquiries (which number around 10,000 per week), and response to over 200,000 items of correspondence per annum.
Any agency able to issue an on-the-spot fine can utilise the services of the IPB.
The Adjudication Unit of the Bureau provides an opportunity for review of infringements in terms of good driving records or extenuating circumstances. People may elect to have their matter determined by a court, which always remains an option if unsatisfied with the review result.
The adjudication of client issued infringements is a co-operative process between the IPB and the client agency.
Due to peak periods average waiting time on 1300 138 118 is 11 minutes 19 seconds.