FACEBOOK HACKED

Case #352230845

 

this is the only way available to me for the next 3 days to get a message onto Facebook.

 

Once again, one of my non Police FB Groups has been hacked and I am banned from my own Group for 3 days, that Group is not accessible to its members and I have lost the ability to acknowledge Posts, PM’s etc from ANY other Groups / Pages.

I am not even sure if I can actually get this message to my own time line.

I have searched, but can’t find, how to complain to or even contact FB directly to get this issue sorted.

When I was banned last week, for 24 hours, I had lost 1,600+ members from the same Group and the ENTIRE Threads for the past couple of years.

The likes of Danny Webster, myself and others who have Pages / Groups, with so much information in these Groups will be stuffed if those Groups are hacked and we lose all that Memorial information that we have accumulated are unable to backup.

How do I get onto FB and complain???.

Cal

 

Nicole Shaw

Nicole Shaw Wow. That’s terrible

Maryann Bates

Maryann Bates Hope u get the prick

Greg Callander

Greg Callander Due to one of my non Police Groups being Hacked and the trouble that has stemmed from that and the non helpful response from FB management, I have had to use my deceased fathers FB profile to get into my various FB Groups / Pages and I have also had toSee More

Nicole Shaw

Nicole Shaw Facebook don’t respond to any complaints or questions people have. A lazy bunch of idiots that run this .

Greg Callander

Greg Callander I just sent them another deep message about the issue but still haven’t had a response. My main profile is still blocked for another three hours which means the deaths, funerals that I have recorded are not capable of being shared on FB yet because my website is linked with the FB Groups.

 

 

Message to FB on 1 August:

 

Thanks for reporting: It appears that my account has been hacked and one of my groups has had over 1600 members deleted. I also had to change my password. How do we proceed?
SUBMITTED

WHAT YOU CAN DO

Learn more about reporting a problem

ACTIVITY

Your report
Aug 1 2016
It appears that my account has been hacked and one of my groups has had over 1600 members deleted. I also had to change my password. How do we proceed?
Our reply
Aug 1
Your feedback will be used to improve Facebook. Thanks for taking the time to make a report.

 

Thanks for reporting: Last week I was banned for 24 hours from one of my own pages. Today I am again banned from the same page – now for 3 days because of some breach of policy. I haven’t made ANY posts in that section. I have obviously been hacked. I lost 1600+ members from the group the first time and now I have lost another 80 who signed up again. Why and who is hacking my page? I asked for help last time and didn’t get a response from FB.
SUBMITTED

WHAT YOU CAN DO

Learn more about reporting a problem

ACTIVITY

Your report
Aug 6
Last week I was banned for 24 hours from one of my own pages. Today I am again banned from the same page – now for 3 days because of some breach of policy. I haven’t made ANY posts in that section. I have obviously been hacked. I lost 1600+ members from the group the first time and now I have lost another 80 who signed up again. Why and who is hacking my page? I asked for help last time and didn’t get a response from FB.
Our reply
Aug 6
Your feedback will be used to improve Facebook. Thanks for taking the time to make a report.

 

 

This is my communication with FB so far. This is an important issue for all of us. What you submitted
Aug 6 2016
What best describes the issue you want to report?
Other
Do you have a Facebook account?
Yes
Are you blocked from seeing the content (ex: photo, comment, post) you want to report?
Yes
Links (URLs) to the content
https://www.facebook.com/profile.php?id=474603199358143
When was this content posted?
08/05/2016
Description
Last week I was banned for 24 hours from one of my own pages. Today I am again banned from the same page – now for 3 days because of some breach of policy.

I haven’t made 2 posts in that section. I telling my members that the original page was hacked. I have obviously been hacked.
I lost 1600+ members from the group the first time and now I have lost another 80 who signed up again.

Why and who is hacking my page?

I asked for help last time and didn’t get a response from FB.
Your email address
gregcal@gmail.com

We sent you a message
Aug 6

 

Hi,

Hi,

Thanks for your report. We’ll review the information you provided and get back to you soon.

In the meantime, you can review our Community Standards to learn more about what is and isn’t allowed on Facebook:

https://www.facebook.com/communitystandards/?ref=CR

Remember that you should contact local law enforcement if you ever feel threatened by something you see on Facebook.

We appreciate your patience.

View updates from your Support Inbox: https://fb.me/289havvRyKnkDFM

Thanks,
The Facebook Team

We sent you a message
Aug 7
Hi Greg,

It looks like your account has been temporarily blocked from using certain Facebook features. We use blocks to help keep Facebook a safe and welcoming community for everyone.

Some reasons your account may have been blocked include:

-Repeatedly commenting on posts in a short period of time
-Rapidly adding people to a group
-Tagging people who aren’t your friends in real life

To learn more about blocks and why they happen, visit the Help Center:

https://www.facebook.com/help/174623239336651/?ref=cr

View updates from your Support Inbox: https://fb.me/1JcZwKhWdjlvN47

It looks like you’re reporting a group or Page instead of specific content (ex: post or comment). Please visit the Help Center to learn how to report a group or Page:

– To report a group: https://www.facebook.com/help/266814220000812/?ref=cr
– To report a Page: https://www.facebook.com/help/355811251195044/?ref=cr

If you’ve lost access to your Page and multiple people help manage your Page, an admin may have removed you. The best thing you can do is contact a Page admin and ask them to add you back. Learn more in the Help Center:

https://www.facebook.com/help/221819491164051/?ref=cr

If you believe that someone is using your copyrighted work without your permission, learn how to report a claim of copyright infringement in the Help Center:

https://www.facebook.com/help/249141925204375/?ref=cr

Thanks for your message. Facebook reports are confidential, and we aren’t able to provide details about other accounts. Please be assured that we review reports carefully to make sure we take the correct action. We’ll only remove something from Facebook if it goes against our Community Standards:

https://www.facebook.com/communitystandards

Thanks for your understanding,

serena
Facebook

What you submitted
Aug 7
You have NOT addressed the issue of my FB having been HACKED.

I have NOT made inappropriate comments on my own Group.
I have LOST 1,600+ members from that Group because of the HACK.
I have LOST ALL of the Threads that were in that Group.
I have now been HACKED TWICE in as many weeks.

I am now prohibited, because of that HACK and you restricting my access, from Posting to my Policing FB pages and Groups who depend on me to inform them of upcoming Police funerals.

I am also restricted, because of the HACK and restrictions from sharing and / or informing the Community Groups I manage of ANY serious matters that arise in this community that may affect people’s property and / or lives with immediate and timely information about fires.

WHY IS MY FB GROUP BEING HACKED.
WHAT IS FB DOING TO ADDRESS THESE ISSUES THAT I HAVE RAISE.?

I wouldn’t have an issue if I have been using bad language, committing crimes etc, but I have been HACKED.

Cal

We sent you a message
Aug 7
Hi,

Thanks for your report. If you think your account was taken over by someone else, we can help you secure it:

https://www.facebook.com/hacked

If you think your friend’s account was hacked, please tell them to go to the Hacked Accounts section of the Help Center to get immediate help:

https://www.facebook.com/help/hacked

View updates from your Support Inbox: https://fb.me/287BWHfnJm2aY5w

Thanks,

serena
Facebook

What you submitted
Aug 7
AGAIN you are not listening to what I am saying and,continue to send Generic responses, all of,which I did last week when the Group,was first HACKED.

Thanks for your “Timely” response – NOT.

Now someone else has, as of,Thursday, started up a similar Group but this STILL does NOT ADDRESS how my Group was originally HACKED and how I lost over 1,600 members due FB Banning me for something that I am NOT GUILTY of.

Please don’t send me another Generic response to change my password.

My password has nothing to do with it.

It was an attack upon the Group from which you have now banned me TWICE and I am still non the wiser as to WHY?

We sent you a message
Aug 8
Hi Greg,

Thank you for your report. Please note it is not technically possible to hack a Facebook group. As long as the current administrators of a group keep their login details secure, and do not allow any suspicious people to become admins, then the group will remain secure.

Unfortunately I cannot personally remove this user as the group admin or re-add you or anyone else as the admin. We encourage you or the former admin of this group to contact the current admin to resolve this matter.

Finally, please note that as long as the group does not contain information that violates our Statement of Rights and Responsibilities, we will not take any action on it. This decision is final. I apologize for the inconvenience.

Thanks for contacting Facebook,

Kim
Facebook

What you submitted
Aug 8
Hi Kim

Problem is that I was the ONLY Admin on the Group. I never ever assigned any other person to that role and I have been banned twice from my own Group.

Non of my Policing Groups have been vandalised, at this stage. Just that Name, Shame or Praise Goulburn Group.

If I am the ONLY Admin, and I didn’t delete the 1,600+ members, who did?
And where have all the Threads gone to?
And why has it now happened twice within two weeks.

It is further exasperated because I am now Blocked from Administering all of my Policing funeral Groups because of this ban.

I have been banned for no legitimate purpose.
I most definitely haven’t breached any of FB Policy to warrant the banning.

Greg

What you submitted
Aug 8
Hi Kim

I am, and have always been, the ONLY Admin for the Group but twice now, I have had my access to that Group terminated by FB.

The first time a week or two ago, for 24 hours for some breach I am alleged to have committed and the current ban for 3 days for another alleged breach I am supposed to have committed.

In the first attack, the entire contents of the Group were removed i.e. all the Threads and over 1,600+ members were removed. I did NOT to that cull.

I am, once again, banned from the site I started and, because of that ban – someone else has since started a similar Group – so now I have no control over the content or direction of the original Group that I started.

Had FB NOT banned me for some alleged breach, I would still have my original Group and would still have the 1,600+ members that MY Group originally had.

.

FB Ban’s people WITHOUT giving those people adequate recourse.

When ever I have arrested an offender and charged them with a criminal offence, I am required by both Statutory Law and Common Law to provide a Brief of Facts to the Offender so that the offender knows exactly what he has done to commit said offence.

FB, on the other hand, bans a person for 24 hours, 3 days or whatever the penalty is and simply gives them a Generic notification that they have Breach some form of Policy but FB does NOT specify exactly what that Breach entails.

Had I been on the Group and was throwing out expletives left right and centre or calling people derogatory names, provoking people to violence etc – I would have absolutely NO PROBLEMS WITH BEING BANNED.

Fact is, I did NOT commit these offences, nor did I breach ANY Policy of FB to Warrant said Bans and FB has NOT SUPPLIED any reason, other than a Breach of the Policy, as cause for the ban.

If a person is to learn from their mistakes, it is incumbent upon those enforcing the ban or penalty to inform the offender specifically of why they have been penalised – at the very basic principal of Common Law.

If FB can demonstrate what I actually am alleged to have said, or done, to Breach said Policy – I would have no problem with it but with the dozens of FB pages & Groups that I Administer, co-Administer daily etc, how would any individual possibly remember all that they have said on ANY of those Threads.

In relation to the Group that I have been banned from ( Name, Shame or Praise Goulburn ), I had only made two short Posts when the first ban was lifted and, I can guarantee, that those two Posts in NO WAY contravened FB Policy.

Because of the current Ban, I am unable to respond to various people or inform hundreds of others about recent Police deaths so that those members may be afforded the opportunity to attend the funeral of those deceased Police.

Why am I still banned?
What is FB doing to address the issue of informing their members of the exact reason ( not a generic response ) as to why they were banned? ( You were banned because you said: ….. etc )
What is FB doing to ensure that this does NOT happen a THIRD time?
What is FB doing about the loss of my 1,600+ members of that Group?
What is FB doing about the loss of ALL the data that this particular Group had recorded?
What will FB do for me, now that I have lost control of a Group that I started – which I have now lost control of because of two unwarranted Bans upon me?

I would like this issue rectified ASAP and well and truly before the current bans simply passes.

As an aside, I also run several websites together with partners and advertise via FB.

Greg

—–Original Message—–
From: privacy+jemjrz0s.aea7twhx3bjw2@support.facebook.com [mailto:privacy+jemjrz0s.aea7twhx3bjw2@support.facebook.com]
Sent: Monday, 8 August 2016 6:24 PM
To: gregcal@gmail.com
Subject: Re: Report Something on Facebook

Hi Greg,

Thank you for your report. Please note it is not technically possible to hack a Facebook group. As long as the current administrators of a group keep their login details secure, and do not allow any suspicious people to become admins, then the group will remain secure.

Unfortunately I cannot personally remove this user as the group admin or re-add you or anyone else as the admin. We encourage you or the former admin of this group to contact the current admin to resolve this matter.

Finally, please note that as long as the group does not contain information that violates our Statement of Rights and Responsibilities, we will not take any action on it. This decision is final. I apologize for the inconvenience.

Thanks for contacting Facebook,

Kim
Facebook

—–Original Message—-
From: 625363900

AGAIN you are not listening to what I am saying and,continue to send Generic responses, all of,which I did last week when the Group,was first HACKED.

Thanks for your “Timely” response – NOT.

Now someone else has, as of,Thursday, started up a similar Group but this STILL does NOT ADDRESS how my Group was originally HACKED and how I lost over 1,600 members due FB Banning me for something that I am NOT GUILTY of.

Please don’t send me another Generic response to change my password.

My password has nothing to do with it.

It was an attack upon the Group from which you have now banned me TWICE and I am still non the wiser as to WHY?

—–End Original Message—–
What you submitted
Yesterday
I am still awaiting an appropriate response to the situation, or are you simply awaiting the ban to time out and then think I will forget about the issue?

I think some form of ‘ update ‘ is warranted on this issue because I, and my other members, certainly don’t want this rubbish to happen a THIRD time.

Greg

What you submitted
Yesterday
You certainly don’t work in a timely manner when a fault is brought to your attention but you are quick off the mark when someone allegedly complains about an alleged breach of your Policy.
Why is the Group: Name, Shame and Praise Goulburn District, of,which I am the ONLY Admin, now not accessible???.
We sent you a message
Today
Hi Greg,

Thanks for your email. We don’t provide general support for Facebook Groups at this time, but you can find answers to common questions in our Help Center:

https://www.facebook.com/help/162866443847527

Thanks,

Lilo
Facebook

What you submitted
Today
LILO, you are kidding !?

I am not after GENERAL SUPPORT !
There is obviously something wrong with the FB Group system.

Your other colleagues tell me that it is NOT POSSIBLE for someone other than an Administrator to delete all those Posts and Members.

If I am the ONLY ADMINISTRATOR and I did NOT delete them – then how did I lose over 1,600 members of the Group during the first ‘Ban’, over 80 during the second ‘Ban’ and why can I no longer get back into the Group if I am the ONLY Administrator?

I am also concerned about all the other FB Groups that I administer going the same direction – so it is a FB issue and NOT a GENERAL SUPPORT QUESTION.

I will NOT allow this matter to simply disappear because there is too much at stake to simply let the issue die because you fail to support those who are supporting you.

Greg

 

What we’ll do next
Thanks for letting us know about this. We’ll take a look at your request, submission or concern as soon as possible and send you a message once we have an update.
Unable to post comment. Try Again

 

Greg Callander This is their last and final response. I can’t even respond to this message. So much for FB helping their clients.We sent you a message
Yesterday

We sent you a message
Yesterday

Hi Greg,

We appreciate you taking the time to contact us, but unfortunately we can’t support this type of request through this form.

We won’t be able to take any further action on this report, so please visit the Help Center to find the best way to report this kind of issue:

https://www.facebook.com/help/263149623790594/?ref=CR

View updates from your Support Inbox: https://fb.me/2aMEcuWWA2lxA0p

Thanks,

Lilo
Facebook

Facebook Help Center

 

Greg Callander I found an alternative into the complaints system after Lilo blocked me out. I bet I get banned again. I will move this entire Thread over to NSW Fallen Police

What you submitted
Today  11 August 2016
What best describes the issue you want to report?
Other
Do you have a Facebook account?
Yes
Are you blocked from seeing the content (ex: photo, comment, post) you want to report?
Yes
Links (URLs) to the content
https://www.facebook.com/profile.php?id=474603199358143
When was this content posted?
08/05/2016
Description
FB tells me that Admin are the only people who can delete members from a Group.

My Group has been breach and that breach, by person or persons unknown, has resulted in 1600 members of that Group being removed.

This attack upon the Group was manifested by FB who banned my Profile for 24 hours and then 3 days due to an alleged breach of FB Policy.

I request that FB inform me, so that I don’t commit this breach a third time, how and when I am alleged to have made these breaches please.
Your email address
gregcal@gmail.com
What we’ll do next
Thanks for letting us know about this. We’ll take a look at your request, submission or concern as soon as possible and send you a message once we have an update.

 

 

What you submitted
Today  2.30am  11 August 2016
Our mission is to give people the power to share and make the world more open and connected.
We want people to feel safe when using Facebook.
Your own Mission Statement.You are removing my “power to share and make the world more open and connected”.The attack upon the FB Group has made me, and others, “Feel unsafe when using Facebook”.”We’ve created tools for you to communicate directly with other people when you’re unhappy with posts, photos, or other content you see on Facebook. ”
I was never contacted by either an individual or FB and given this opportunity.”We lead the teams that create Facebook’s content policies and provide support to the community.”
Myself and the people who follow our various FB Pages & Groups are not being “provided the support””Our Community Standards aim to find the right balance between giving people a place to express themselves and promoting a welcoming and safe environment for everyone. ”
Please review the original cause of this issue.

“Our goal is to create an environment where we don’t need a lot of rules, and people on Facebook feel motivated and empowered to treat each other with empathy and respect.

Thank you,

Monika Bickert
Head of Global Product Policy

Justin Osofsky
Vice President of Global Operations ”
Currently, FB is not treating myself or my followers with empathy or respect.

Please review this issue and address the issues that I have highlighted.

1/ What led to me being banned for 24 hours
2/ What led to me being banned for 3 days
3/ Who or how did the 1,600+ members of the Group get deleted
4/ Who or how did the Posts on that Group become deleted
5/ Why am I now unable to get back into the original Group

thank you

What we’ll do next
Thanks for letting us know about this. We’ll take a look at your request, submission or concern as soon as possible and send you a message once we have an update.

Sent to FB at 2.35am  Thursday  11 August 2016

If you feel that you can’t support this type of request through THIS form – please supply a direct link that can support this type of request or escalate this matter further up the chain of command please.

 

We sent you a message
Yesterday  Thursday 11 August 2016  about 9pm

Hi Greg,

It looks like your account has been temporarily blocked from using certain Facebook features. We use blocks to help keep Facebook a safe and welcoming community for everyone.

Some reasons your account may have been blocked include:

-Repeatedly commenting on posts in a short period of time
-Rapidly adding people to a group
-Tagging people who aren’t your friends in real life

To learn more about blocks and why they happen, visit the Help Center:

https://www.facebook.com/help/174623239336651/?ref=cr

Unfortunately we can’t support this type of request through this form.

We won’t be able to take any further action on this report, so please visit the Help Center to find the best way to report this kind of issue:

https://www.facebook.com/help/263149623790594/?ref=CR

View updates from your Support Inbox: https://fb.me/1WbkUS2DM7vSVlk

Thanks,

Kim
Facebook

THIS JUST KEEPS GOING ROUND IN CIRCLES.  THERE IS ABSOLUTELY NOTHING NEW IN THEIR GENERIC REPLY TO HELP ME WITH THE ISSUE.  I WILL, AGAIN, RESPOND TO THEM.
To FB at 1.57am Friday 12 August 2016:
Kim, FB keep sending me around in circles. I have visited the Help Centre numerous times and there is NOTHING to address the issue.
I did NOT:
– Repeatedly commenting on posts in a short period of time
-Rapidly adding people to a group
-Tagging people who aren’t your friends in real lifeThe Group was infiltrated, 1,600 members removed, all Posts were removed and I was locked out of my own Group. I was the Only Admin.

What is to stop this same issue happening with more important pages and Groups that I Administer.

I need to know, specifically, what happened so that I can ensure that it does NOT happen to these other Groups that deal with peoples deaths, PTSD, suicide and funerals. There is just too much at stake to let this issue simply go around in circles when it is clearly a FB issue that resulted in the initial loss.

Greg

 

 

Thanks! Your feedback helps improve Facebook for everyone.  ( Yeah, sure.  What a friggen joke )  It would help if they answered the questions. )
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